WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
Home → FAQ

Frequently asked questions about 1Xslot

Which documents are accepted for verification within 48 hours?

For account verification, an official identification document is required, alongside proof of address. This address confirmation must not be older than three months. The processing time for these documents is typically between 24 and 48 hours. This procedure ensures account security and compliance with regulatory standards.
Acceptable identification includes official government-issued ID, such as a passport or driving licence, to confirm the player's identity. The proof of address can be a utility bill or a bank statement. These documents are standard for KYC (Know Your Customer) processes in the online gaming industry. This step is crucial for secure transactions.
The verification process at 1Xslot aims for efficiency, with a stated turnaround time of up to 48 hours for completion. This timeframe is comparable to many regulated online casinos. Players are advised to submit clear, legible copies of their documents to expedite the review. Timely verification enables smooth withdrawals.
Glowing question mark above casino chips
Frequently asked player questions about 1Xslot

Which slot offers the highest maximum win in multipliers?

Temple Tumble Megaways, a slot developed by Relax Gaming, features a substantial maximum win potential. This game offers players the chance to win up to 7,767 times their initial stake. The Megaways mechanic contributes to the game's dynamic nature, providing a variable number of ways to win on each spin.
With a stated RTP of 96.25%, Temple Tumble Megaways is positioned favorably against the industry average. Its mid-high volatility suggests that wins may not occur with every spin, but when they do, they have the potential to be significant. This balance appeals to players seeking substantial payouts.
The maximum win multiplier of x7,767 in Temple Tumble Megaways is a key attraction for players targeting large returns. Considering a hypothetical stake of €1, the potential payout reaches €7,767. This high multiplier, combined with the game's mechanics, makes it a standout option for high-stakes play.

Why does the APK installation on Android 7 not start?

The 1Xslot casino application requires an Android operating system version of 8.0 or higher to function correctly. Devices running older versions, such as Android 7, will not be able to install or run the application. This is a common requirement for modern mobile applications due to API and feature dependencies.
The minimum RAM requirement for the application is 2 GB, and the APK file size is approximately 45 MB. These specifications are typical for mobile casino apps that need to accommodate a range of features and game graphics. Players with devices meeting these criteria should experience smooth operation.
For users with Android 7 or older, accessing the casino through a mobile web browser is a viable alternative. While a dedicated app offers certain conveniences, the mobile website is designed to be responsive and accessible across a wide range of devices. This ensures all players can access the gaming platform.

Which video poker variant reaches over 99 percent RTP?

Information regarding specific video poker variants and their corresponding RTP percentages is not available in the provided data. Therefore, it is not possible to identify a video poker variant that reaches over 99 percent RTP based on the current details. Further investigation into the game library would be needed.
The provided data focuses on general casino features, welcome bonuses, and a selection of slot games. While the casino offers a range of gaming options, specific details on the RTP of all game categories, such as video poker, are not detailed. This level of specificity is often found within the game information itself.
Without explicit data on video poker RTPs, players interested in high RTP games might focus on the provided slot game details. For instance, Temple Tumble Megaways offers a 96.25% RTP. To determine if any video poker variants exceed 99% RTP, players would need to consult the casino's game lobby for individual game information.

Are free spin winnings wagered separately at x40?

The welcome bonus package includes 300% up to €2,000 plus 100 free spins, with wagering requirements ranging from x35 to x45. This indicates that both bonus cash and free spin winnings are subject to these wagering requirements. The bonus funds must be turned over within 30 days.
While the bonus terms mention a wagering range of x35-x45 for the welcome bonus, it does not specify if free spin winnings are handled separately or with a different multiplier. The provided figures suggest a unified wagering structure for the overall bonus package. A hypothetical turnover for €100 in winnings at x40 would be €4,000.
The maximum bet allowed while playing with bonus funds is €5. This limit applies to all bonus money, including any winnings derived from free spins. Players should be mindful of this restriction to ensure their wagering activities are compliant with the bonus terms and conditions. Adhering to this ensures eligibility for withdrawals.
Quick answers to common questions
QuestionShort Answer
What welcome bonus is available?300% welcome bonus up to €2,000 plus 100 free spins
What is the minimum deposit?from EUR 10, depending on the method
How long does a withdrawal take?e-wallets and crypto usually same day, cards 1-3 business days
Is there a mobile app?yes, for Android and iOS plus a mobile web version
Can games be tested for free?yes, most slots run in demo mode without a deposit
How do I reach support?live chat and email, around the clock
Which currencies are accepted?EUR and other common currencies

How many steps are in the registration process?

Registration at 1Xslot involves a straightforward process, beginning with providing essential personal details. This initial step is designed to be quick, allowing new players to access the platform efficiently.
Following the initial information input, a verification stage is typically required to secure accounts and comply with regulations. This usually involves submitting identification documents, a process common across many online casinos.
The entire registration and verification procedure, including document review which takes 24-48 hours, ensures that players meet the platform's requirements for secure gameplay and withdrawals.

What Android version is needed for APK installation?

For Android users, the 1Xslot application requires a minimum operating system version of Android 8.0. This ensures compatibility with the app's features and functions.
The APK file for Android devices is approximately 45 MB in size, indicating a moderately sized application that should not consume excessive storage space. A minimum of 2 GB of RAM is also recommended for optimal performance.
Similarly, iOS users will need a device running iOS 13 or later to download and install the casino's app, which is around 60 MB.

What is the weekly withdrawal limit?

While specific weekly withdrawal limits are not explicitly detailed, the platform offers a variety of payment methods, including cryptocurrencies like Dogecoin (DOGE). For DOGE, withdrawals can be initiated from 20 EUR up to 10,000 EUR.
Other methods like CashtoCode eVoucher are available for deposits, starting from 10 EUR with instant processing. However, CashtoCode does not support withdrawals, meaning alternative methods must be used for cashing out winnings.
The processing time for DOGE withdrawals is generally between 0 and 24 hours, with no network fees applied beyond the standard blockchain transaction costs.

Which slots count only 10 percent?

When contributing towards wagering requirements, most slot games count 100 percent of the bet amount. This applies to the vast majority of slot titles available on the platform.
However, certain categories of games contribute at a reduced rate, with Tischspiele (table games) and Live casino games only counting 10 percent towards the wagering requirements. This means players must wager ten times more on these games to meet the turnover.
For example, to meet a wagering requirement of 35x on a 10 EUR bonus with table games, a player would need to wager 350 EUR, as only 10% of their bets (1 EUR for every 10 EUR wagered) counts towards the requirement.

How does Live Blackjack differ from RNG Blackjack?

RNG (Random Number Generator) Blackjack, such as titles developed by Red Tiger, relies on algorithms to determine game outcomes. An example is Gonzo's Quest Megaways, a slot with a high volatility and an RTP of 95.77%.
Live Blackjack, on the other hand, features real dealers and a live video stream, offering a more immersive and interactive experience. This real-time element distinguishes it significantly from automated RNG games.
While both game types involve similar card mechanics, the human element in Live Blackjack and the reliance on algorithms in RNG Blackjack represent the primary differences, affecting gameplay pace and player interaction.

Why does an open KYC check delay withdrawal?

A Know Your Customer (KYC) check requires verification of identity and address, a process that typically takes 24-48 hours to complete. This is to prevent fraudulent activity and ensure compliance with regulatory standards. Until these documents, such as an ID and an address proof no older than 3 months, are successfully verified, withdrawals cannot be processed.
The mandatory KYC process is designed to protect both the player and the casino by confirming the user's identity. Without this verification, the platform cannot be certain that the funds are being withdrawn by the legitimate account holder. This security measure, therefore, directly impacts the speed of payout processing.
For example, a withdrawal request submitted before the KYC process is finalised will remain pending. The delay is a direct consequence of the time needed for verification, a standard procedure in the online gaming industry to maintain secure financial transactions. This aligns with industry best practices for financial security.

What stakes apply at the live Roulette tables?

While slots contribute 100% towards wagering requirements, live casino games, including live Roulette, have a significantly lower contribution. Bets placed on live dealer games only count as 10% towards meeting the playthrough conditions. This means that for every €100 wagered on live Roulette, only €10 will count towards clearing the bonus.
This distinction is important for players aiming to fulfil bonus terms. A 300% welcome bonus up to €2,000 plus 100 free spins requires substantial wagering, and understanding game contributions is key. Players should be aware that high-stakes play on live tables will take much longer to fulfil wagering requirements compared to slots.
For instance, to wager a €1,000 bonus with a x35 requirement, a player would need to bet €35,000 in total. If playing live Roulette, which contributes 10%, a player would need to wager €350,000 to achieve the same €35,000 in contribution. This highlights the importance of choosing games wisely based on wagering goals.

What applies when switching from x35 to x45?

The wagering requirement for bonuses can vary, with some bonuses having a turnover of x35 and others x45. This multiplier dictates how many times the bonus amount must be wagered before it can be withdrawn. A higher multiplier, such as x45, means a greater total amount of money needs to be bet.
For example, if a player receives a €100 bonus with a x35 wagering requirement, they must wager €3,500 (€100 x 35). However, if the same €100 bonus came with a x45 requirement, the total wagering needed would increase to €4,500 (€100 x 45). This difference can significantly extend the time and amount needed to fulfil the terms.
This variation in wagering terms, from x35 to x45, directly impacts the player's ability to withdraw bonus winnings. A higher wagering requirement means the bonus funds are effectively locked for a longer period and require more play. Players should always check the specific wagering terms associated with any bonus offer.

Why does KYC reject documents older than 3 months?

KYC procedures require proof of address that is no older than 3 months to ensure the information is current and accurate. This is a standard security measure to verify the player's residential details. Documents like utility bills or bank statements serve as this proof, and their recency is critical for validation.
Expired address verification documents, such as those older than 3 months, will lead to the rejection of the KYC check. The casino needs to confirm that the address provided is the player's current residence. Therefore, submitting recent documentation is essential for a smooth verification process and subsequent withdrawals.
For instance, if a utility bill provided for KYC is dated 4 months ago, it will likely be rejected. The system requires documentation that reflects the present living situation, typically within the last 90 days. This ensures the integrity of the player's account information and adherence to regulations.

What to do if password is forgotten during login?

If a password is forgotten during the login process, players can initiate a password reset procedure. This is typically done by clicking on a 'Forgot Password' or similar link on the login page. The system will then guide the user through the necessary steps to regain account access.
The password reset process usually involves providing the email address associated with the account. Subsequently, a reset link or code will be sent to that email, allowing the user to create a new, secure password. This ensures that only the legitimate account holder can change their login credentials.
For example, if you forget your password, you would navigate to the login screen and select the option to reset your password. After entering your registered email address, you would receive instructions to set a new password, enabling you to log back into your account and continue playing, for instance, on games like 9 Coins Grand Gold Edition.

Contact


Live - online chat

Banking

Mastercard visa pay system logo
Binance pay system logo
Mifinity pay system logo
Neosurf pay system logo
Cashlib pay system logo
paysafecard pay system logo
Bitcoin pay system logo
Dogecoin pay system logo
Voucher pay system logo
Utorg NTLR pay system logo
usdt tether pay system logo
litecoin pay system logo

Providers

Betsoft provider logo
Evolution Gaming provider logo
Apple pay system logo
Hacksaw gaming provider logo
Mancala Gaming provider logo
Netent provider logo
quickspin provider logo
fugaso provider logo
Smartsoft gaming provider logo
wazdan provider logo
Spribe provider logo
Spinomenal provider logo
1Xslots Casino 2026